Delivery & returns

We offer the following delivery methods:

  • Delivery within Sweden:
    Price 49 SEK for deliveries within Sweden.
  • Free shipping when you order for more than 1000 SEK.
    Delivery Postnord Varubrev within 1-3 business days. The package is delivered to your home, either placed outside the door or hung on the mailbox in a weatherproof e-commerce bag. If this is not possible, it is left at the nearest retailer.
  • Delivery to Finland, Norway, Denmark, Estonia, Latvia and Lithuania:
    Price 149 SEK, delivery within 1-3 working days to the nearest delivery point.
  • Delivery to other countries in Europe and USA.
    Price 169 SEK, delivery within 3-7 working days to the nearest delivery point

Delivery conditions are also indicated in the checkout under each delivery method. If not stated, delivery time is 1-3 days. If an item has a different delivery time, it is indicated next to each item. If there is a delay in delivery on our part, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in case of delayed delivery. We will do everything we can to fulfil your order. There may be occasions when it is impossible to fulfil the order, for example when our supplier or carrier is unable to fulfil their commitment to us. We reserve the right to disclaim any compensation to the customer regarding delays in delivery.

    Returns

    Vi erbjuder 14 dagars returrätt från den dagen då din order mottogs. Detta gäller inte på varor som har använts, varor med bruten försegling eller varor som saknar prislapp/märkeslapp. Av hälso- och hygeinskäl kan inte nappar eller nappflaskor och håraccessoarer returneras. På grund av säkerhetsskäl gäller ångerrätten inte på monterade barnvagnar och bilbarnstolar.

    För att din retur ska kunna hanteras korrekt och bli godkänd, kontaktar du oss via mail eller via kontaktformuläret på hemsidan och berättar vad du vill returnera. Om returfraktsedel saknas i paketet, mailar vi en till dig. Fyll i returformuläret som följer med paketet och använd returfraktsedeln. Returer som väger mindre än 2kg debiteras 49 SEK, över 2kg debiteras 99 SEK. OBS: paket över 90cm i längd + bredd + höjd debiteras 99 SEK oavsett vikt. Kostnad för retur av vagnar och möbler är beroende på storlek, kontakta oss för ett exakt pris. Summan regleras på samma sätt som du betalat vid köpet.

    Det går även att returnera/byta varor köpta online i vår butik på Rörstrandsgatan 24, Stockholm utan kostnad. 

    OBS: Ordrar gjorda utanför Sverige medföljer ingen retur etikett utan kunde får själv skicka tillbaka returen.
    Adress: Petit Stockholm, Rörstrandsgatan 24, 113 40 Stockholm

    Returns and any complaints should be sent by letter or parcel, not by cash on delivery.

    Exchange of goods

    We have free size change of the same article.
    If you would like to exchange a size, please email us at hello@petitstories.se to ensure that the size is in stock.

    14 days open purchase

    We comply with the Distance Contracts Act and therefore you have the right to return ordered goods without giving any reason. You can cancel your purchase within 14 days from the day your order was received. The item must be returned well packaged, in good condition and in the original box.

    Please note that the right of withdrawal does not apply to items that have been used, items with broken seals or items without a price tag/label. For health and hygiene reasons, soothers or feeding bottles and hair accessories cannot be returned. For safety reasons, the right of withdrawal does not apply to assembled prams and car seats.

    If you, the customer, have handled the item to a greater extent than is necessary to determine its characteristics or function and this has resulted in the item being returned being worth less, we are entitled to deduct an amount equal to the depreciation of the item from the amount to be refunded. The depreciation will be assessed on a case-by-case basis.

    NOTE: Open purchase/exchange right does not apply to sale items after 14 days.

    Unclaimed package
    If you have ordered and do not pick up your shipment before it is returned to us (package about 1 month, letter 7 dgr), we will charge you 200 SEK to cover our costs from the post office. Of course you will get your money back for your item excluding any shipping costs.

    Refund

    If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or within 30 days at the latest from the day we received the item. You will have to pay the return costs yourself when you send the item back.

    Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/